Privacy Policy

As data controller, Hotel Mas del sol places great importance on protecting and respecting your privacy. This policy aims to inform you of our practices relating to the collection, use and sharing of data you may provide us via our website which is accessible at www.hotelmasdelsol.com.
By accessing our website and using our services, you acknowledge having read and understood this confidentiality policy as well as the data collection and processing practices described herein.
For this purpose, the company POUBLEBOUCH INMOBILIARIA S.L. and all of its partners undertake to:

● Only collect and process data for a previously defined specific and legitimate purpose;

● Only collect data under the following circumstances:
○ Data needed to perform contracts and the services requested
○ Your express and specific consent
○ The company’s duly justified legitimate interest

● Only collect and process data that are strictly necessary

● Save data only for a limited time in accordance with the services
provided;

● Not transfer any data except when necessary and in respect of
legal security regulations;

● Ensure respect for your rights and the conditions of the exercise thereof.

1. DATA WE COLLECT

1.1 Data you provide us with directly

When using our services, you are asked to give us information, some of which identifies you (“personal data”). This is particularly the case when you complete our contact forms.
The data needed to use the service which we may collect include:
● Surname
● Given name
● Date of birth
● Email address
● Mailing address
● Telephone number
● Password subject to one-way encryption
● A copy of all exchanges between you and Hotel Mas del sol
● Details of your visits to our website

In each case, you are informed of the data considered necessary and the data considered optional with the use of asterisks on the data entry form.

1.2 Data we collect automatically

If you connect to our services and use the social media features made available (such as Facebook, Instagram, LinkedIn), Hotel Mas del sol will have access to certain data (particularly your username, given name, surname, photograph, email address and the names of friends associated with your account on the social media platform pursuant to the general terms of use of the social media platform concerned. If you connect to our website and a social media platform, some parts of the website may be customized for you when you visit our site through information you have decided to make public.
If you wish to disable this customization, you must first connect to your social media account and follow the procedures implemented on that third-party site.
During each of your visits, we may gather data relating to the devices you use with our services or the networks from which you access our services such as your IP address, connection data, browser type and version used, browser plug-in types and versions, operating systems and platforms, data concerning your browsing history at our site (particularly, the pages visited, the content, the search terms used, the duration of your visit at certain pages), all pursuant to applicable laws and your agreement, as appropriate. These data are collected through cookies. These data may also enhance the features and performance of the application used.

1.3. How are your personal data collected?

The data we collect and process may be provided by your when completing forms on the company’s sites and apps or when you specifically grant your consent.
The technical data are collected through your browser on the operating system and browser used or through cookies.

2. DATA STORAGE PERIOD

We save your personal data only for the period necessary for the purposes for which we have collected them, especially for the time necessary to fulfil all legal or accounting requirements and all legal reporting obligations.
In order to determine the appropriate personal data storage period, we consider the nature and sensitivity of the data, the risk of harm that may be caused by their unauthorized use or disclosure, the purposes for which they are processed and the possibility of fulfilling such purposes through other means in addition to all applicable laws.

The periods are as follows:
● 5 years after termination of the customer relationship
● 3 years for potential customers as of the data of the last visit to the website
● For bank details:
○ 6 months as of the after-sale in order to manage returns, claims…
○ 6 months when your bank card is registered in your customer account
● 13 months for cookies as of their installation on your computer or device
● Geolocation data: only for the duration of the session or browsing
● Financial data (i.e. payments and reimbursements) are saved for the duration required by applicable tax and accounting laws.

3. DATA USAGE

Hotel Mas del sol only collects and uses your data for specific purposes as necessary, namely:

3.1 To manage your subscriptions

Hotel Mas del sol may request certain data such as your email address to send you information and news. You always have the right to unsubscribe by clicking on the link in the corresponding email.

This processing is based on your consent.

3.2 To communicate with you

Hotel Mas del sol may collect and process certain data necessary to perform the commercial relationship. For example, to provide after-sale services. These data allow us to communicate with you.
This processing is necessary to perform our contractual obligations and thus done based on your consent and/or necessary to claim, exercise or defend a right in court.
These data may also allow us to inform you of modifications to our services as well as improve and optimize our services.

3.3 To communicate with third parties

Hotel Mas del sol may use your data if we believe it is necessary to ensure our defence in the event of a legal action, when there is an obligation or request for disclosure based on legal grounds, in order to fight any illegal or allegedly illegal activity, in order to protect and defend a right or to secure our information system.

3.4 To process your order

Hotel Mas del sol cannot perform the contracts signed with it or with its commercial partners without obtaining certain data from you.
This processing is necessary to perform our respective contractual obligations.
When you engage in a transaction via our website, Hotel Mas del sol does not save your payment data, but rather only saves data associated with the transaction (data, sum, place of delivery…).

4. RECIPIENTS OF DATA COLLECTED

When you use our services, we may share data concerning you, particularly personal data, with subcontractors that provide us with technical services, payment services or even analytics solutions and software solutions or business applications.

We do not share your data with the third parties mentioned above except in the following cases:

● When we contract with a service provider in order to perform a contract signed between you and us or to provide or enhance our services;
● When we use the services of technical subcontractors chosen by the company on behalf of or on the orders of Hotel Mas del sol, particularly to host or store users’ data on their servers and ensure the integrity and security of the data.
● When we contract with an analytics solutions provider to enhance and optimize our website;
● When we use the services of software solutions and business application providers to ensure better management of our business;
● When we have a legal obligation to do so, in the event of any emergency putting public health or a person’s physical integrity at risk, as part of an inquiry or investigation or in order to guarantee the rights, assets and security of the company, its employees and, more generally, any third party;
If the company or a portion of its assets are sold, we reserve the possibility of sharing your personal data with the buyer of the company or assets.

5. WHERE ARE YOUR DATA TRANSFERRED?

5.1 Where does Hotel Mas del sol transfer data?

The company does not aim for your data to be saved outside the European Union. However, certain providers, particularly software solution providers, may be located outside the European Union.
Before engaging in any transfers outside the European Union, Hotel Mas del sol undertakes to implement the procedures required to obtain the necessary guarantees to secure such transfers, especially in countries which do not have adequate protection levels through EU-type data privacy clauses.

5.2 Where are the data collected via our website hosted?

Hotel Mas del sol uses the services of an IT provider which hosts the data associated with managing the website and applications.
These data are hosted via collective servers or dedicated servers owned by OVH. This subcontractor allows the IT provider to choose the physical location of data storage. The IT provider has chosen for the data to be hosted on servers situated in French territory.
You may find all the information on personal data protection at their site: https://www.ovh.com/fr/protection-donnees-personnelles/.

6. USERS’ RIGHTS

Pursuant to the provisions of Regulation (EU) 2016/679 known as the General Data Protection Regulation, you have the following rights with regard to your data:

● Right of access: you have the power to ask which data we have on you; you have the right to ask for erroneous or obsolete data to be deleted;
● Right of correction and erasure: you have the right to request your data be corrected and that they be erased;
● Right of objection: you have the right to object to our transferring of data concerning you.
● Right to data portability: you have the right to ask for a digital copy of your data or the transfer thereof directly to another service provider.
● The right to file a complaint with the competent authorities: you have the right to file a complaint with the competent authorities if you believe we have not respected your rights;
● You have the right to define what should be done with your personal data after your death;

The exercise of these rights is nonetheless subject to reasonable processing of your requests; thus, we reserve the right to deny any requests that are excessive or for reasons of legitimate interest (disputes or legal obligations or data necessary for the contractual relationship).
In order to exercise your rights, you have the right to send us an email to info@hotelmasdelsol.com or you can send us a letter to the following mailing address: Raval de dalt nº1, 17253 Vall-llobrega, Spain.
Proof of identity may be required.

7. MINORS

The modified version of Article 40 of the French Data Protection Law grants a specific right to minors to be forgotten.
Any Internet user under the age of 18 at the time of the publication or creation of an online account may directly request Hotel Mas del sol erase their data as quickly as possible.
Any such erasure is nonetheless restricted when the information published is necessary for freedom of information, for reasons of public interest or to respect a legal obligation.

8. COOKIES

8.1 What is a cookie?

A cookie is a system capable of storing and/or collecting data relating to the browsing done on the user’s device (computer, tablet…) subject to their agreement and unless they object.

8.2 Purposes of cookies used on the website

These cookies allow Hotel Mas del sol to memorize information relating to registration or access to our services, to implement security measures or even adapt the presentation of the services to the display settings on the device (language, operating system…). They also allow access to your personal account.
Cookies make it possible to compile statistics and monitor the frequency and use of the various components of our Services (pages and content visited, itineraries) enabling GOOGLE ANALYTICS to conduct studies in order to enhance the content offered by the Services. The cookies also make it possible to customize your relationship with our company by proposing targeted advertising. Thus, we may use the services of online advertising companies.
If the User would like more information on Cookies, their rights and how to block them, go to http://www.youronlinechoices.eu/ or the French Data Protection Agency (CNIL) site http://www.cnil.fr/vos-droits/vos-traces/les-cookies/. The user may also change their cookies settings directly through the interface set up for this purpose by clicking on this link.

8.3 User choice concerning cookies

The User may at any time choose and modify how cookies work on their device.
The User may configure their browser so cookies may be registered or rejected either on a one-time basis or permanently.
Continuing to browse after having been informed of the categories of cookies that may be installed on your device and the purposes thereof means you consent to the installation of cookies on your device.
The settings chosen may modify and/or restrict your access and use of the Services.
Therefore, the Site distinguishes between different categories of cookies that will not be installed unless you continue browsing after reading the banner posted on the first page visited at the site informing you of the existence and purpose thereof or once you have adjusted your cookies settings by clicking on the link provided for such purpose in the cookies banner.

8.3.1 Technical cookies

If you reject cookies on your device, you will no longer be able to benefit from some features and your browsing on the Site may be modified or simply impossible.
Hotel Mas del sol hereby waives all liability concerning the consequences of poor Service operation when Hotel Mas del sol is not able to register or check the necessary trackers for Site functioning that are rejected or deleted by the User.

8.3.2 Statistical and audience analysis cookies

These cookies make it possible to compile statistics concerning traffic at our websites and our services (number of visits, unique visitors, pages viewed) and statistics on the use of various components (sections and content visited, browsing history).
These cookies also make it possible to enhance the interest and ergonomics of our website, our services and the various site components. They are also used to suggest content adapted to your interests. Finally, they allow us to detect any browsing difficulties.

8.3.3 Advertising and targeted advertising cookies

Advertising cookies particularly make it possible:
● to prevent the repeated display of the same advertising even when the advertising is not associated with your preferences,
● to determine in real time which advertising to display based on your interests with regard to your recent browsing of the Sites and Application or other sites,
● to help enhance your browsing and make it more interesting as well as improve the pertinence of messages that may be addressed to you when the possibility is previously accepted,
Subject to your decision, Hotel Mas del sol may further associate the browsing data processed by Cookies with your personal Data in order to send you marketing emails.
You may make your cookies choices pursuant to article 8.4.

8.3.4 Third party cookies

The Site may use plug-ins for social media platforms such as YouTube, Facebook, Instagram, LinkedIn… For example, a Customer may be connected to YouTube while browsing the Site and a YouTube video used on the site may be activated. YouTube may directly link their visit to their YouTube profile even if the Customer did not use the share button.
If the Customer interacts through plug-ins, for example by clicking on the Facebook “Like” button or by leaving a comment on Facebook, the corresponding information will be transmitted and registered on a Facebook server.
Hotel Mas del sol does not manage the data collected by social media platforms via buttons or widgets. You must be aware of the personal data protection policy published by the social media platforms concerned and understand the ways in which the data collected by them are processed and used in addition to how you can change the settings to protect your privacy.
If you do not want the social media platform to link data collected by our company to your social media user account, you should log out of your social media account before visiting the Site.

8.4 How can you implement your cookies choices?

By continuing to browse the Site, you agree that the publisher’s and third party cookies may be installed on your terminal for the purposes indicated in the information banner and in this policy.
You may implement your choices by clicking on the link set up for this purpose in the cookies banner.

9. SECURITY

Hotel Mas del sol directly implements or ensures through its service providers that they implement all the appropriate technical resources pursuant to the rules of trade to maintain the integrity, digital and physical security and confidentiality of data and, in particular, prevent them from being deformed, damaged, captured, used or accessed without authorization by a third party, especially through protection measures such as the installation of an SSL certificate, encrypting, passwords, firewalls, antivirus programs and other suitable technical resources.

French Law on Information Society and e-Commerce Services (34/2002 of 11 July)

10. GENERAL INFORMATION

Without prejudice to the information requirements established by the regulations in effect, the information society service provider is required to implement measures allowing service recipients as well as the competent authorities permanent, easy, direct and free access to the following information electronically:

a) The name or business name; their place of residence or registered address or, in lack thereof, an address for a permanent office in Spain; their email address and any other information allowing them to communicate with them directly and effectively.

b) The details of their registration with the Trade Register or another public register through which they acquire legal personality or for advertising purposes only.

c) The corresponding tax identification number.

In addition to establishing the conditions regarding:

– Cancellation of orders

– Returns and reimbursements

– Buyer security protection,

– Maritime transport, privacy and data protection

Legal notice

Pursuant to the provisions of article 6 III-1 of Law no. 2004-575 of 21 June 2004, on digital economy trust, you are hereby informed that:

• This site is the property of the company Hotel Mas del sol – POUBLEBOUCH INMOBILIARIA S.L. Tax identification number ESB55321756 (site: www.hotelmasdelsol.com – Telephone: +33 872 202 040)
• The director of the site publication is Philippe Bouché as Hotel Manager.
• The provider directly and permanently storing data is the company OVH SARL 2 rue Kellermann – 59100 Roubaix – France (Additional information: www.ovh.com, Registered with the Trade Register of Lille Métropole under the number 424 761 419 00045)

GENERAL TERMS OF USE OF THE WEBSITE

The user hereby acknowledges understanding these terms of use and undertakes to respect them.

The website user hereby acknowledges having the competency and resources necessary to access and use this site.

The user of the website “https://www.hotelmasdelsol.com” hereby acknowledges having verified the device used does not contain any virus and that it is perfect conditions of operation.

The website owner makes its best efforts to offer users information and/or tools that are available and verified yet it is not liable for any errors, the lack of availability of the information and/or the presence of viruses on its site.

The information provided by the website owner is for guidance purposes only and does not release the user from conducting additional, personal analyses. The website operator does not guarantee the accuracy, completeness or updating of the information disseminated on the site.

As a result, the user hereby acknowledges using this information under its sole liability.

The users of the website “https://www.hotelmasdelsol.com” must respect the provisions of the French Data Protection Law and any breach thereof is subject to criminal penalties.

Considering the information accessed is for personal use only, they must also refrain from collecting and inappropriately using it and, in general, any action that may harm the privacy or reputation of another person.

The general structure as well as the software, texts, animated and non-animated images, sounds, know-how and other components of the site are the exclusive property of the website owner.

Any full or partial representation of this site by any company whatsoever without express authorization from the site owner is prohibited and considered piracy punishable under articles L.335-2 and following of the French Intellectual Property Code.

The same is true for the databases, as applicable, on the website “https://www.hotelmasdelsol.com”, which are protected by the provisions of French Law of 1 July 1998, transposing European Directive of 11 March 1996 on the legal protection of databases into the French Intellectual Property Code.

The trademarks of the website owner and its partners as well as all logos on the site are considered trademarks with or without images and are registered.

Any full or partial reproduction of the trademarks and/or logos based on site elements without express authorization from the site owner is thus prohibited under articles L.713-2 and following of the French Intellectual Property Code.

The website users and visitors shall not place any hyperlinks towards this site without express and prior authorization from the website owner.

The website owner will not be liable for any access by users via hypertext links set up on the website towards other resources on the Internet.